Yes, all Labubu figures sold at Sweeter Look are 100% authentic. Every product is sourced through global distributors. Each collectible can be scanned with its QR code for authenticity confirmation.

Types of Deliveries:

📦Next-Day Delivery (UAE)– Free: All orders placed before 2:00 PM are delivered the next day across Dubai and all Emirates.
Orders placed after 2:00 PM are typically delivered within2 days.

🚚Same-Day Delivery (Dubai Only)– AED 15: For Dubai addresses only.

• Orders placed before 11:00 AM are delivered the same day.
• 
  Orders placed after 11:00 AM will be delivered the next day.

🚀4-Hour Delivery (Dubai Only)– AED 30:

Available in Dubai for orders placed between 8:00 AM and 5:00 PM.
Delivered within 4 hours by motorbike.(Order must fit within standard motorbike capacity.)

For Abu Dhabi, Sharjah, Ajman, and other Emirates, delivery usually takes 1 business day. For remote areas, please allow up to 2 days.

Due to the nature of blind boxes, opened products cannot be returned or exchanged. Unopened items may be returned within 3 days of receipt. Contact us at info@sweeterlook.comto initiate a return.

Yes, we do. We also accept secure online payments by credit/debit card and offer flexible payment options through Tabby— buy now, pay later in 4 installments with no interest.

Tabby is a popular payment solution in the UAE. You can split your purchase into 4 monthly installments — interest-free. Just choose “Pay with Tabby” at checkout and follow the steps.

Yes! In addition to the UAE, Sweeter Look now ships to Qatar🇶🇦 and Kuwait 🇰🇼
International delivery to Qatar takes 3–4 business days, and costs AED 50.

International delivery to Kuwait takes 1–2 business days, and costs AED 50.

Note: Customs duties are the responsibility of the customer upon delivery.

We're also working on expanding to other countries soon — stay tuned! 🌍